Customer Service

Everyone Wants Good Customer Service

Everyone wants good customer service. Everyone deserves good customer service. What does that mean and are we providing it? This article looks at some important considerations that should be made, in regards to training employees on this critical skill.

Complaint Handling

Complaints can only exist because you do business. The more business you do, the more complaints you are likely to have, so you may as well deal with them! 

Life & Business Lessons - The Customer is Always Right

I admit, it has been awhile since I first entered the business world, but some Life and Business Lessons are perpetual. This is one of them. Click here for more...