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Written Communication Courses
The ability to write a document that is readable, concise, and produces the desired results is a valuable asset
in business. Using the written word to express thoughts, ideas, and options or persuade others to take a desired
action; or to communicate directions and information is a skill that is continually developed and refined
throughout a career.
The six courses in this subject present guidelines and techniques to assist you in developing and writing
effective business documents, including memos, reports, and proposals, plus a review of basic rules of grammar.
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Writing Fundamentals
This course discusses the importance of good writing skills.
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Types of Communications
This course identifies five (5) types of documents frequently used in business. It contains a brief description
of each document and how each is created and used.
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Letters
This course describes four (4) types of letters and how each can be used to achieve a desired response. It
discusses and applies the writing process in creating an effective business letter.
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Memos and emails
This course addresses the writing of efficient and effective memos and emails. It explains how to get your email
read and not end up in the “junk” or spam bin.
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Reports and Proposals
This course discusses how the writing process can be used to create effective reports and proposals. It focuses
on gathering information, outlining, and using graphs, charts, and other supporting material to produce a favorable
and usable document.
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Flyers
The course discusses the purposes of flyers. It focuses on writing brief hard-hitting text for flyers and
bulletins, in addition to layout and design.
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